Vets4Pets - Trowbridge | Vets in Trowbridge, Wiltshire

- Recent feedback is mixed, but the small sample of newest written reviews leans negative compared with the overall rating. - One positive review highlights fast, efficient help with ordering treatment and specifically praises Debbie. - Several negative reviews focus on communication, with complaints about how options, costs, and clinical decisions were explained.

Vets4Pets - Trowbridge is a small-animal veterinary practice at Trowbridge Retail Park, Bradley Road, Trowbridge BA14 0RQ. It offers extended opening hours through the week, including evenings Monday to Friday (8:30am-8:00pm) and weekend appointments (Saturday 9:00am-6:00pm, Sunday 10:30am-4:30pm). The practice is a well-known local option with convenient access and a mix of positive and negative customer experiences in recent feedback.

Services

•General small-animal veterinary care for routine appointments and ongoing pet health needs.
•Diagnostic work is part of the service offering, with reviews mentioning discussions around tests such as urine testing and imaging.
•Treatment ordering and collection are mentioned in customer feedback, with one reviewer praising how quickly this was handled.
•Nail trim appointments have also been discussed in reviews, although recent experiences in this area have been mixed.

Pricing

A very limited amount of published pricing suggests the clinic may sit below average, but this is based on very few comparable services. Recent reviews also include some complaints about perceived cost and value, including one mention of a quoted £300-£400 urine test.

People

Debbie is the only team member named in customer feedback, with one reviewer specifically thanking her for quick help arranging treatment.

Reviews

Vets4Pets - Trowbridge has a Google rating of 4.4/5 from 292 reviews.

•Recent feedback is mixed, but the small sample of newest written reviews leans negative compared with the overall rating.
•One positive review highlights fast, efficient help with ordering treatment and specifically praises Debbie.
•Several negative reviews focus on communication, with complaints about how options, costs, and clinical decisions were explained.
•Other recent complaints include dissatisfaction with a nail trimming appointment and a serious allegation about diagnostic handling, with the reviewer saying they sought a second opinion elsewhere.

Reviews for Vets4Pets - Trowbridge

Note: Showing the 5 most recent Google reviews out of 292 we track in total. Recent reviews may not be representative of overall sentiment.

jake ager

4 months ago

Ignore staff if you overhear office talk issues aloud or about patients. Vet wanted "£300 to £400" for a urine test.. moved vets and was told this is completely normal and to ignore.

Nicole King

6 months ago

Absolutely appalling care and only interested in money… my puppy had a small accident going back a month ago, I was given 3 different diagnosis in the space of a week and a half. Refused an x-ray and told me to go straight to amputation. I took her for a second opinion elsewhere and within 2 days she was seen, x-rayed and correctly diagnosed. And now due to vets4pets in Trowbridge negligence, my puppy has now got an incorrectly healed fracture and I have to find 6K for an operation to fix the problem vets4pets have caused.

Raymond Jones

Ordered treatment for our pets and got sorted within minutes thanks to Debbie x

Catherine Thompson

8 months ago

I took my puppy yesterday 10.50am Which is 6 months old for her nails to be chipped for them to take her in back room and to come out stating we have a problem I said what up he said we can't do you dogs nails as she keeps looking about and advised me to do it my self at home I stated that I can't do them and I said this is what your trained for he said we wasn't going to fight with her to get muzzle.in but them a again been there few mo the ago to get then done and she was perfect and we got them done in waiting room on the floor no bother at all I think he did have the time and day for her and was Against her breed he didn't like witch in my eyes was the worse excuse ever in my life (because she was looking about) I just walked out fuming

Karl Orchard

Absolutely shit company refused to cut my puppy's nails because he said my dog was looking around and they still expect you to pay my pet plan with has now been canceled strong advised not to use this company and go some were else

Vets4Pets - Trowbridge