Harris, Hill and Gibbons Veterinary Centre - Trowbridge

Very helpful and put me at ease about my dog. Always able to see a vet quickly. Everyone there is very friendly.

They left my dog in a plastic flimsy tent that was see-through but creased and would have been like looking out through wavy frosted glass, that supposedly gave her oxygen but that stank of vomit. They left her there all alone, no one was watching her. They persuaded me to put her down when she actually probably would have been fine after telling me if I wanted her to stay overnight I wouldn't be allowed to wait in the waiting room to see if she was ok. I lived far away without a car so I didn't know what to do. Then the final bill came for £1200 when she had only been there an hour in that stinking crate without anyone supervising her and they killed her anyway. I had paid £500 before I left without my poor dog and without knowing the "final bill", and they have been hounding me with debt collectors for the remaining amount ever since. They are threatening me with court now if I don't pay them the balance - balance for what??! I could have bought my own oxygen generator for less - they were using a cheap one you can buy online, they didn't even open one of the nice built-in ones that they have there for her, just put her in a flimsy plastic tent on the floor and left her there all alone. No one was watching so I was able to sneak back there and see her and no one was in the room with her. She was never left alone her whole life. Maybe the nice oxygen boxes that are built-in are just for show? I should have taken her home and she wouldn't have been left alone and it wouldn't have stunk of vomit and she'd probably still be alive because it was probably the stress of being left alone that made her hyperventilate bc she calmed down when they gave her back to me and was eating biscuits happily, but the vet said I should put her down and that I couldn't sit in the waiting room to see if she was ok if I wanted her to stay any longer and I had to make a decision. Criminal scare tactics and money gouging. Don't take your pets there, especially not out of hours. They enjoy killing animals and abusing their owners.

The vet l saw was really good with our terrier , she took the time to read the dogs notes and was patient with him

We had to say goodbye to our little boy twiglet just before Christmas. These vets were incredible. We were in tears and could barely talk.. they didn’t rush us! The vet gave us so much time and we were there for almost an hour cuddling Him but in the end we knew it was time to let him go. Although the vet said we could have longer. Absolutely lovely vets. I asked the vet to please hug twiglet tight for me and she said “of course I will, he’s in safe hands”. What wonderful people in such a hard time. When we picked him up they had him in the most beautiful bag and box with his hair in a bottle and they used every colour of his hair which means so much to us! I couldn’t thank them enough for their support, highly recommend them! We will go back to them every single time.

“We want to thank all of the staff at Harris Hill & Gibbons (Trowbridge) and Macqueen’s in Devizes who they referred us to (part of same group). What started as an awful accident with our pup breaking his leg was handled so well by everyone who helped get our little Samson back on his feet. The whole team were so caring and reassuring to both us and Sam, it made such a difference knowing that we left him with people who are so passionate about caring for everyone’s beloved pet family members. They supported us through our insurance claim and made this super easy to get processed quickly. We’d highly recommend them to anyone for anything veterinary related.”

Highly recommend Harris, Hill and Gibbons! The vet Will has been absolutely amazing with our complicated dog, very thorough, and genuinely caring every step of the way. All the staff are incredibly friendly, especially Becky and the reception team, all very helpful, and supportive, making every visit so much easier. We’re very grateful for the outstanding care our dog, Binky, has received. Wouldn’t go anywhere else!