Dog & Cat Vets in Downton

## Summary Hampton Park Vets is part of **Petcare Veterinary Practices** and promotes a preventative approach through its **Pet Health Club® Plus** plan (including consultations), with a **written 15‑point examination report**, and **nurses present in all consults**. The practice also states it accepts payment via **Klarna** and is listed as a **veterinary nurse training facility**. Recent reviews are mixed: some owners describe dogs that “love going” and staff who are happy to answer questions, while others report concerns about **rushed appointments**, **unclear or high-cost treatment plans**, and specific clinical/process issues (for example, **a paw bandage becoming wet/smelly**, or a **vaccination needing to be repeated due to uncertainty about the first injection**). ## Services Based on the website text and the latest reviews, owners mention: - **Preventative care / health checks**, including a **written 15‑point examination report** (practice claim). - **Vaccinations** (one review describes being called back because staff were unsure whether the injection was successfully delivered, leading to a repeat dose). - **Dentistry**: **teeth cleaning and an extraction** are specifically mentioned. - **Wound/limb dressing**: treatment and bandaging for a **broken dewclaw**, including follow-up recheck. - **Senior pet assessment issues raised in consults**, including discussion of a **heart murmur** and a proposed **heart scan**. - **Lump assessment** and discussion of possible surgery (one owner was given a quote to remove what was described at the appointment as a hernia; they later state another vet said it was a fat lump). - **Euthanasia** is described in one review (with concerns raised about how it was handled). - **Payment options**: the practice states it accepts **Klarna**. ## Pricing Only prices explicitly mentioned in reviews: - **£132** for treatment of a **broken dewclaw** (the reviewer said they weren’t sure what the amount covered). - **£41** for a **cream** for a skin issue described as a cyst (reviewer says no instructions were given). - **£400+** quoted for a **heart scan**. - **£450+** quoted for **removal of a lump/hernia**. ## People No individual clinicians are named in the available information, but reviews mention: - A **receptionist** who was described as **lovely** and who **apologised for a delay**. - A **branch manager** who spoke to an owner after a complaint; the owner felt she **couldn’t explain why checks (including weighing) weren’t done**, and noted the vet seen “wasn’t usually based” there (as relayed by the reviewer). ## Reviews **4.6 stars from 137 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - Several owners say their **dogs are happy to visit** and that staff are **willing to answer questions**. - Multiple critical reviews describe **rushed or impersonal consults**, including not feeling there was adequate discussion before being given **high-cost estimates** (examples given: heart scan and surgery quote). - **Clinical/process concerns** appear in detail in a few accounts: a **dewclaw bandage** that became **wet and smelly** by day two; a **vaccination** that had to be **repeated** because staff were unsure the first dose went in; and one report of **staff eating lunch on operating tables** (as observed by the reviewer). - **End-of-life care** is a specific point of dissatisfaction in one review, describing a euthanasia experience they felt lacked compassion and involved prolonged attempts to place a vein. - Access to timely care is inconsistent in reviews: one owner says they were **unable to get a same-day appointment** for an **eye problem** and felt no alternative help was offered.