Hampton Park Vets – Vets in Downton
Clinic Overview
Hampton Park Vets in Downton is part of Petcare Veterinary Practices. The practice promotes preventative care through its Pet Health Club® Plus plan, says nurses are present in all consultations, offers a written 15-point examination report, accepts Klarna, and is listed as a veterinary nurse training facility. Recent feedback is mixed but leans positive overall, with several owners praising friendly, helpful care, same-day appointments, and reassuring treatment, while some others describe rushed visits, communication issues, and concerns about consistency.
Services
- •Preventative care and routine check-ups, including the practice’s Pet Health Club® Plus plan and a written 15-point examination report.
- •Vaccinations and follow-up care. Reviews mention both urgent vaccination help arranged quickly and an earlier case where a puppy was called back for a repeat vaccination after staff were unsure whether the first injection had gone in fully.
- •Dentistry, with one owner mentioning teeth cleaning and an extraction.
- •Wound treatment and bandaging, including care for a broken dewclaw and follow-up rechecks.
- •Senior pet assessments and ongoing condition reviews, with review examples including discussion of a heart murmur and a proposed heart scan.
- •Lump assessment and possible surgery planning, including a consultation where a lump was discussed as a possible hernia or fat lump.
- •End-of-life care is also mentioned in reviews.
- •Practice features and payment options include Klarna, nurses present in consultations, and the clinic’s listing as a veterinary nurse training facility.
Pricing
No published pricing information is currently available for this clinic.
People
Recent reviews name Catherine, a vet described as friendly, reassuring, and professional by a returning client. The practice also says nurses are present in all consultations and is listed as a veterinary nurse training facility; reviews additionally mention a receptionist positively and refer to a branch manager handling a complaint.
Reviews
4.6 stars from 148 Google reviews. Recent feedback shows a generally positive picture overall, with some recurring concerns about consistency and communication.
- •Several reviewers describe the team as friendly, helpful, patient, and professional, with one naming Catherine specifically and others saying their dogs are happy to attend and well looked after.
- •Positive service examples include a same-day appointment and quick help with an urgent vaccination requirement, as well as praise for the waiting area having plenty of room before consultations.
- •Some less positive reviews say visits have felt more rushed or less personal, and mention issues such as waiting despite an empty waiting room, problems with follow-up booking or medication handover, and uncertainty around whether a blood test could be done without sedation.
- •A few reviewers raise specific clinical or process concerns, including dissatisfaction with bandaging after broken dewclaw treatment and frustration over consultations that led to costly estimates without enough explanation.
