Vets4Pets Chippenham – Vets in Chippenham
Clinic Overview
- Several recent reviewers praise the team as polite, friendly and efficient, with good day-to-day communication. - There is strong positive feedback for compassionate care during serious illness and pet loss, including patient handling of a very poorly cat and thoughtful bereavement support. - Reviewers also mention pets being seen urgently when needed, and one owner highlighted a same-day escalation to a specialist hospital.
Services
- •General veterinary care: consultations for dogs, cats, rabbits and small mammals.
- •Diagnostics and monitoring: in-house biochemistry and haematology blood testing, blood pressure monitoring, and other in-house laboratory testing.
- •Imaging: digital X-ray, dental X-ray, ultrasound, and echocardiography.
- •Surgery and procedures: soft tissue surgery, orthopaedics including cruciate surgery, fracture repair, and dentistry.
- •Preventive and routine support: nurse clinics, a weight clinic, microchipping, medication, and written prescriptions on request.
- •Travel and additional support: pet passports and animal health certificates, Fit to Fly letters, rabies serology tests, isolation unit care, and bereavement support.
- •Recent examples from client feedback: urgent appointments for suddenly unwell cats, rapid transfer to a specialist hospital when needed, good communication, discussion of alternatives where possible, and patient support during difficult outcomes.
Pricing
Published prices suggest the clinic sits below average, based on a partial sample of comparable services. The clinic website states that out-of-hours consultation fees with its emergency provider start from £235.00. Reviews also mention affordable pricing, good communication around options, and the pet care plan as a helpful way to reduce overall costs.
People
- •Julie (Head Receptionist): listed with British Veterinary Receptionist Association Bronze, Silver and Gold training.
- •Alexandra (vet): named in one recent review.
- •The wider team is frequently described in reviews as friendly, compassionate, knowledgeable and efficient.
Reviews
Google rating: 4.4 stars from 115 reviews.
- •Several recent reviewers praise the team as polite, friendly and efficient, with good day-to-day communication.
- •There is strong positive feedback for compassionate care during serious illness and pet loss, including patient handling of a very poorly cat and thoughtful bereavement support.
- •Reviewers also mention pets being seen urgently when needed, and one owner highlighted a same-day escalation to a specialist hospital.
- •A small number of recent reviews raise serious customer service concerns, including one complaint about a distressing interaction in the waiting room and another critical review focused on a named vet.
