Hale Veterinary Hospital T/A Hale Veterinary Group Ltd

Hale Veterinary Hospital operates under Hale Veterinary Group Ltd and describes itself as a hospital with “state-of-the-art” facilities (per its website). A Pet Health Plan is mentioned on the website, and recent reviews point to routine care such as thorough health checks, advice, and prescribed medications. Review feedback is mixed: several owners describe consistently helpful staff and long-term satisfaction, while one recent reviewer reports spending £2,000 with “no results,” losing their pet, and feeling the team showed “no empathy.”

Services

• •Pet Health Plan (listed on the clinic website).
• •Veterinary hospital facility (the clinic presents itself as a hospital on its website).
• •General consultations/health checks (a reviewer describes a “thorough health check”).
• •Prescribed medications (specifically mentioned in a recent review).
• •Behaviour-aware handling for “quirky/strong-personality” small breed dogs (based on one owner’s experience with a named vet).

People

• •Adam (vet) – one reviewer specifically chose him for a small breed dog with a “strong-personality,” saying he understood the dog’s behaviours and needs, carried out a thorough health check, gave advice, and prescribed medication.
• •Vets, nurses, and reception team – multiple reviewers mention the wider team; examples include staff being “helpful and considerate,” and a long-term client describing consistently strong service over many years.

Reviews

4.6 stars from 214 reviews. - Long-term loyalty and repeat use: one owner mentions staying with the practice for 20 years and multiple dogs.

• •Helpfulness at the front desk and across the team: “helpful and considerate” is specifically stated.
• •Thoroughness in appointments: one review highlights a detailed health check plus clear advice and medication.
• •A serious negative experience is also reported: one recent reviewer says they spent £2,000 without a successful outcome, lost their pet, and felt the clinic was “uncaring” and lacked empathy.