Hale Veterinary Hospital T/A Hale Veterinary Group Ltd

- Long-standing client relationships: Several reviewers mention using the practice for many years, including 10, 20, and even 40 years. - Calm, tailored handling: Owners describe thoughtful care for anxious pets and pets with more challenging temperaments, with vets adapting appointments to the individual animal. - Friendly and compassionate team: Reviews repeatedly praise the vets, nurses, and reception staff for being helpful, considerate, and supportive, especially around palliative and end-of-life care.

Hale Veterinary Hospital in Chippenham is part of VetPartners and presents itself as a veterinary hospital. The clinic offers general consultations and health checks, prescribed medication, and a Pet Health Plan. Recent feedback highlights calm, tailored handling for anxious or strong-willed pets, alongside compassionate support during palliative and end-of-life care.

Services

•General consultations and health checks: Reviews mention thorough check-ups for both dogs and cats, with clear advice and prescribed medication where needed.
•Behaviour-aware handling: Recent feedback describes relaxed, individualised appointments for anxious pets and for small dogs with strong personalities, including vets reading notes in advance and adapting their approach.
•Palliative and end-of-life support: Reviewers mention compassionate care during difficult stages, including support with palliative care for older dogs.
•Pet Health Plan: Listed on the clinic website.
•Veterinary hospital facility: The clinic presents itself as a hospital on its website.

Pricing

No published pricing information is currently available for this clinic.

People

•Adam (vet): Praised in multiple reviews for handling cats and small dogs calmly, putting pets at ease, carrying out thorough health checks, and giving clear advice.
•Wider team: Reviews regularly mention the vets, nurses, and reception staff as friendly, helpful, considerate, and compassionate.

Reviews

Google reviews show 4.6 stars from 218 reviews. Recent feedback is mostly very positive, with a strong theme of long-term loyalty and trust.

•Long-standing client relationships: Several reviewers mention using the practice for many years, including 10, 20, and even 40 years.
•Calm, tailored handling: Owners describe thoughtful care for anxious pets and pets with more challenging temperaments, with vets adapting appointments to the individual animal.
•Friendly and compassionate team: Reviews repeatedly praise the vets, nurses, and reception staff for being helpful, considerate, and supportive, especially around palliative and end-of-life care.
•One serious negative review: A recent 1-star review says the owner spent £2,000 without a successful outcome, lost their pet, and felt the clinic lacked empathy.

Reviews for Hale Veterinary Hospital T/A Hale Veterinary Group Ltd

Note: Showing the 10 most recent Google reviews out of 218 we track in total. Recent reviews may not be representative of overall sentiment.

Alison Huntley

4 months ago

My GSD is very anxious and won't let anyone touch her, which isn't great, but my vet read all her notes, and allowed me to treat her under her supervision. It was SO relaxed! Super grateful that we were treat as individuals! Excellent service. Wonderful x

Nigel Etheridge

5 months ago

Very pleased with the way Adam dealt with our cat and the information he provided,put the cat at ease

Janet Perkins

The best vets in chippenham I have been with Hale for over 40years would not go anywhere else.

Christine Baldwin

6 months ago

My parents my sister recommended Hale vets 10 years ago they have now all passed on and I know they used Hale vets Chippenham for many many years. Like them I find all staff and veterinarian very friendly and very compassionate when it came to end of life with our dogs. I had so much help and support with palliative care with my last little girl. I now have 2 new little dogs and made my first visit back yesterday. So I highly recommend Hale vets.

Christine While

Always a good experience. Friendly staff wonderful vet. Highly recommend them

Samantha Arnold

Avril Swift

Staff are always helpful and considerate.

Abby Lowe

After spending £2000 with no results we lost a member of our family, uncaring and no empathy. I would not recommend

Sadia Chant

8 months ago

I've been with Hale for the past 20 years and 3 dogs later...the service is second to none. They are a caring and fantastic team from the vets and nurses to reception. Thank you for everything you are always amazing!!

bradyp116

Saw Adam yesterday who is simply the best ever vet for quirky, ‘full-of-character’, ‘strong-personality’ small breed dogs! He has an excellent understanding of their behaviours and needs. Completely satisfied with his thorough health check, advice, and prescribed medications.