Vets Now (Salisbury)

Prompt professional and friendly service

AVOID. I never feel the need to write reviews but I've had such a bad experience it's compelled me to write one. We, as a family, experienced my 13 year old dog suffer a grand mal seizure at 5am on a Sunday morning 2 weeks ago today. We rushed her to VetsNow on Endless Street as that's what we were told to do on the phone. The vet couldn't be bothered to read the symptoms I had written down on my phone so I didn't forget any, so I had to read them aloud myself of which he got bored halfway through. After minimal checks to her, he determined it was most likely a brain tumour or a stroke and the recommended course of action was for her to be put down. This was of course very distressing, but he didn't say sorry, showed no compassion at all. We told him we had a normal appointment booked in later that day with a local vet in Wilton, so he said that my dog was dehydrated and suggested she stay with them until the other appointment where he would put her on a fluid drip and do some very basic blood tests, we asked the cost of this.... £1100!!! We declined and said we wanted to take her home where she would be warm, comfortable and could say goodbye to family members etc of which he said 'well, you'll have to sign this form stating that you're going against medical advice' which quite frankly made us feel we were doing something wrong for wanting our loved dog to be at home with us on her last day instead of in a cage in a cold vets. We were in there for no longer than 15 mins and charged £335 for the pleasure. The other appointment at Wilton later that afternoon was a night and day difference in compassion and overall care. Again it was confirmed she most likely had a tumour on the brain after more in depth checks and it was kinder for her to be PTS than be referred for an MRI to confirm, and she passed very peacefully with us all with her. One of the worst days of my life has been tarnished by the cold, money-grabbing experience at VetsNow. The other vets didn't even ask me to settle the bill until my dog had been cremated and was ready to collect, however VetsNow have already sent two letters demanding a £35 fee to process the insurance claim, even though I paid the £335 on the day! We are also claiming through insurance for her being PTS and the Wilton vets say they do not charge an administration fee for claims processing. Would never take any of my animals here again.

Excellent service, very easy to talk to someone & get booked in straight away. Everyone was so nice & caring

Avoid at all costs - there is a wonderful new local independent vet open 7 days a week charging a fraction of cost that Vets Now does. He shows compassion and care for his animal patients and humans! Unlike these clowns! I was charged almost £700 for my dog to receive some gas and air. The vet said she was fit to return home with us despite her being confused and unable to stand. She was 15 years old and in our non- medical opinion she had suffered a stroke. We asked the vet if euthanasia was the kindest course of action and recieved a very clear ‘No’ in fact we were made to feel awful for asking the question. So we returned home and watched our dog suffer in pain all evening until the following morning when another vet euthanised her. I have had a complaint in with vets now for over 3 months and they do not respond. I’m appalled that our dog suffered, we were made to feel awful for suggesting that she be put to sleep and disgusted that this complaint is still dragging on.

The staff and vet were very friendly and gave lots of advice and treated our cat well