Vets Now (Salisbury)

Vets Now (Salisbury) is an out-of-hours emergency and critical care clinic for dogs, cats and small animals, operating as part of Vets Now, an IVC Evidensia service, and based within Endell Vets. It is RCVS accredited as a Small Animal Emergency Service Clinic and is equipped for higher-acuity cases with an in-house lab, hospital ward including isolation, operating theatre, X-ray and ultrasound. Recent feedback is mostly positive about prompt access, friendly support and clear advice, though some owners continue to raise concerns about costs, compassion in end-of-life situations and complaint handling.

Services

•Emergency and critical care: Out-of-hours accident and emergency care and critical care, including taking cases without an appointment. Recent reviews mention being able to speak to someone easily and get booked in straight away.
•Treatment and monitoring: Advanced fluid therapy, advanced pain management, blood transfusions and hospitalisation support.
•Diagnostics and imaging: In-house diagnostics including haematology, blood smear analysis and ECG, plus X-ray and ultrasound.
•Procedures and facilities: Endoscopy, operating theatre, hospital ward and isolation unit.
•Owner support: Video vet consults are listed, and recent reviewers mention being given plenty of advice and finding the team easy to talk to.

Pricing

Published prices suggest the clinic sits around average, based on a partial sample of comparable services. Recent owner feedback is mixed on value: some reviews describe the service as very expensive, and examples mentioned in reviews include £335 for a short emergency visit, £1,100 quoted for fluids and basic blood tests, almost £700 for gas and air, and a £35 insurance-claim administration fee.

People

Recent reviews do not name individual staff members, but several describe the team as friendly, supportive, polite and easy to talk to.

Reviews

Google rating: 4.5/5 from 243 reviews.

•Most recent feedback is positive overall, with owners often describing the service as prompt, professional, friendly and supportive during stressful situations.
•Several reviewers say they were able to get booked in quickly, call more than once without feeling like a nuisance, and receive clear advice about their pet’s care.
•Positive pet-handling comments include cats and dogs being treated well, with staff described as caring, polite and honest.
•Negative comments focus on cost, delays around paperwork for insurance claims, and a small number of serious complaints about compassion and communication during end-of-life cases, along with dissatisfaction over complaint follow-up.

Reviews for Vets Now (Salisbury)

Note: Showing the 10 most recent Google reviews out of 243 we track in total. Recent reviews may not be representative of overall sentiment.

Emma Goddard

1 month ago

Very good service but incredibly expensive. Still waiting for invoice to be emptied to me so I can make an insurance claim.

Lesley Dipple

Friendly helpful and supportive at a very stressful time

Jackie Carter

2 months ago

Brilliant

Linda Johnson

The best service for my 🐕 to be treated and taken good care sf excellent service and choice better than medivets in Exeter street staff are polite and honest a huge thank you to everyone involved in looking at my 🐕 for help

Jo Karina

At first I had my doubts but I was proved very wrong and they have been amazing. I would highly recommend Salisbury practice. They were kind to me and my gorgeous little boy. I called numerous times and they never made me feel like a nuisance.

Steve Wharton

3 months ago

Prompt professional and friendly service

Lauren Tarry

4 months ago

AVOID. I never feel the need to write reviews but I've had such a bad experience it's compelled me to write one. We, as a family, experienced my 13 year old dog suffer a grand mal seizure at 5am on a Sunday morning 2 weeks ago today. We rushed her to VetsNow on Endless Street as that's what we were told to do on the phone. The vet couldn't be bothered to read the symptoms I had written down on my phone so I didn't forget any, so I had to read them aloud myself of which he got bored halfway through. After minimal checks to her, he determined it was most likely a brain tumour or a stroke and the recommended course of action was for her to be put down. This was of course very distressing, but he didn't say sorry, showed no compassion at all. We told him we had a normal appointment booked in later that day with a local vet in Wilton, so he said that my dog was dehydrated and suggested she stay with them until the other appointment where he would put her on a fluid drip and do some very basic blood tests, we asked the cost of this.... £1100!!! We declined and said we wanted to take her home where she would be warm, comfortable and could say goodbye to family members etc of which he said 'well, you'll have to sign this form stating that you're going against medical advice' which quite frankly made us feel we were doing something wrong for wanting our loved dog to be at home with us on her last day instead of in a cage in a cold vets. We were in there for no longer than 15 mins and charged £335 for the pleasure. The other appointment at Wilton later that afternoon was a night and day difference in compassion and overall care. Again it was confirmed she most likely had a tumour on the brain after more in depth checks and it was kinder for her to be PTS than be referred for an MRI to confirm, and she passed very peacefully with us all with her. One of the worst days of my life has been tarnished by the cold, money-grabbing experience at VetsNow. The other vets didn't even ask me to settle the bill until my dog had been cremated and was ready to collect, however VetsNow have already sent two letters demanding a £35 fee to process the insurance claim, even though I paid the £335 on the day! We are also claiming through insurance for her being PTS and the Wilton vets say they do not charge an administration fee for claims processing. Would never take any of my animals here again.

maz clarke

5 months ago

Excellent service, very easy to talk to someone & get booked in straight away. Everyone was so nice & caring

Sharon Holyoake

Avoid at all costs - there is a wonderful new local independent vet open 7 days a week charging a fraction of cost that Vets Now does. He shows compassion and care for his animal patients and humans! Unlike these clowns! I was charged almost £700 for my dog to receive some gas and air. The vet said she was fit to return home with us despite her being confused and unable to stand. She was 15 years old and in our non- medical opinion she had suffered a stroke. We asked the vet if euthanasia was the kindest course of action and recieved a very clear ‘No’ in fact we were made to feel awful for asking the question. So we returned home and watched our dog suffer in pain all evening until the following morning when another vet euthanised her. I have had a complaint in with vets now for over 3 months and they do not respond. I’m appalled that our dog suffered, we were made to feel awful for suggesting that she be put to sleep and disgusted that this complaint is still dragging on.

Sarah-jane Pearce

The staff and vet were very friendly and gave lots of advice and treated our cat well