Medivet Salisbury (The Vets Salisbury)

- Several recent 5-star reviews describe the staff as friendly, quick, approachable and professional, with long-term cat owners saying they are happy with the surgery and the people working there. - Practical handling is a recurring positive: one owner says seven Labrador puppies were vaccinated, microchipped and health-checked with very little stress, and another praised the team’s patience with a nervous cat. - Appointment experience gets some positive mentions, including an appointment starting early and a vet being informative during the consultation.

Medivet Salisbury (The Vets Salisbury) is part of the Medivet group. The clinic offers 15-minute consultations and lists on-site facilities including an in-house laboratory, X-ray machines and dental facilities, along with care for cats, dogs, rabbits, reptiles and other small mammals/exotics. Recent feedback is mixed overall: many owners praise the team’s friendly manner and calm handling, while some reviews raise concerns about communication, reminders and aspects of clinical follow-up.

Services

•Routine and preventive care: 15-minute consultations, vaccinations, parasite care, microchipping, nurse clinics and pet neutering.
•Diagnostics and treatment support: an in-house laboratory, X-rays and dental facilities are listed on site, along with dentistry and acupuncture.
•Species seen: cats, dogs, rabbits, small mammals, exotics and reptiles.
•Practical examples from recent visits: reviews mention cats being seen over a number of years, a nervous cat handled patiently during an informative appointment, and seven Labrador puppies being vaccinated, microchipped and health-checked in one visit.
•Other arrangements: home visits are listed, and out-of-hours care is directed to Vets Now Salisbury.

Pricing

Published prices suggest the clinic sits below average, based on a partial sample of comparable services. Review comments on cost are limited, but one owner reports confusion around billing and difficulty getting a clear price during treatment.

People

No individual vets or nurses are named in the available information, but recent reviews describe the team as friendly, approachable, helpful and professional.

Reviews

Google rating: 4.6/5 from 248 reviews.

•Several recent 5-star reviews describe the staff as friendly, quick, approachable and professional, with long-term cat owners saying they are happy with the surgery and the people working there.
•Practical handling is a recurring positive: one owner says seven Labrador puppies were vaccinated, microchipped and health-checked with very little stress, and another praised the team’s patience with a nervous cat.
•Appointment experience gets some positive mentions, including an appointment starting early and a vet being informative during the consultation.
•A smaller number of recent reviews raise concerns about administration and communication, including poor notifications, reminders continuing after a pet had been put to sleep, and one detailed complaint about records, follow-up, billing and the handling of a cat’s illness. Another recent review expresses serious concern following treatment given to a dog.

Reviews for Medivet Salisbury (The Vets Salisbury)

Note: Showing the 10 most recent Google reviews out of 248 we track in total. Recent reviews may not be representative of overall sentiment.

Allwyn joseph

1 month ago

Really very nice and friendly and quick approachable staff...👍👍👍

Joanna Selley

Amy Hake

2 months ago

We’ve taken our cats here for a few years and always very happy with the surgery and the people who work there. We really appreciate their commitment to doing what is best for our cats.

Kate Whoriskey

You gave our small dog penicillin on Friday. It had a brief seizure on Saturday and then again on Sunday and died in front of us. Was the dose correct? Google says an overdose would cause this. We are devastated (Woods family, Salisbury)

Lucy Buck

3 months ago

*Update a year later. Sadly my cat had to be put to sleep in December. Medivet did not remove the appointment reminders. I don’t think he needs his annual vaccinations a month after you put him down. Awful experience. They said they had a cat friendly waiting room. Ended up having to wait for 20 mins in the car after the 5 dogs in the witing room left my cat shaking in fear. No offers of help from the receptionists. Went in for an annual check up. Had booked the appointment a week in advanced. They request my previous vets details to get my cats medical records. They did not contact the previous vet until during my appointment. My cat stopped eating and lost a large amount of weight in a short period of time. Vet said his teeth were fine. We had to talk them into taking blood samples. While shaving my cat they cut his neck and brought him back out to me with blood still all over his neck. They did not order the correct blood tests and we had to go back a week later for different tests. Again the same stress in the waiting room. No follow up after the blood tests to get the results until I rang several times. During one of these phone calls the vet said my cat clearly had a problem with his teeth and they needed to be removed. The vet also constantly got mixed up between diabetes, thyroid problems and kidney problems. When I finally got the results back they had my cats sex, neutered status, micro chip and birthday incorrect. They claimed all the blood tests were normal and my cat was losing weight and weeing everywhere because of stress. The billing system was very confused. Very hard to get an actual price out of them. They just kept telling me the discounts I could get if I signed up to the monthly payment plan. The only unsolicited follow up call from them was about how the system was down so they couldn't charge me yet. This was why I was waiting for the first set of blood test results, no mention of which was made by them during the call. Went to a different vet on Monday. After multiple calls from me and the new vet they finally provided all the blood test results. These showed he has hyperthyroidism. An injection of antibiotics and three doses of medication late he has perked up already and has stopped weeing all over the house. My cat had an undiagnosed bladder infection for three weeks thanks to these guys. Who knows how long his hyperthyroidism would have remained untreated. Three appointments over 2.5 weeks. Three blood tests. Hundreds of pounds. Huge amounts of stress for me and my cat. And they missed one of the most common diagnoses in cats the age of mine. Google wouldn't let me post with zero stars.

She - -Wolf

4 months ago

Very pleased with the Medivet in Salisbury. The staff are very friendly and professional. My seven labradors puppies were vaccinated, microchipped and health checked there. It was not easy to manage all of them, but the team were amazing, no stress to puppies and myself. Thank you

Paul Ross

Paula Sparrow

Very friendly and great vets.

Laura Nicholson

5 months ago

Poor notification system

Francesca Hill

Friendly and helpful staff who were very patient with my nervous cat. My appointment started early and the vet was very informative.