Harris, Hill & Gibbons Veterinary Group - Bradford on Avon | Vets in Bradford-On-Avon, Wiltshire

- Many reviews describe the team as kind, caring and empathetic, especially around euthanasia, grieving time and cremation arrangements. - Routine care is often praised as thorough, with one owner highlighting a detailed full-body examination during first vaccinations and a health check. - There are also positive comments about ongoing treatment support, including repeat visits for a dog with an ear problem and general feedback about pets being well looked after.

Harris, Hill & Gibbons Veterinary Group in Bradford on Avon is part of CVS. The practice offers first-opinion veterinary care for a wide range of pets, including routine consultations, surgery, diagnostics, nurse clinics and home visits. Emergencies are seen during normal opening hours, with out-of-hours care provided by MiNightVet Trowbridge.

Services

•Routine and preventive care: general consultations, six-month health checks, vaccinations, microchipping, parasite control, neutering, nurse clinics including blood pressure checks, and grooming services such as nail clipping and anal sac expression.
•Diagnostics and treatment: dentistry, surgery, and diagnostic testing with an in-house lab, X-ray and ultrasound. Surgical services listed include orthopaedic, soft tissue and keyhole surgery.
•Additional support: home visits, pet travel documentation for Great Britain, emergency appointments during opening hours, and out-of-hours cover through MiNightVet Trowbridge.
•Examples from client feedback: reviews mention thorough first-jab and health-check appointments with full examinations, repeat visits for an ongoing ear problem, and compassionate help with end-of-life care and cremation arrangements.
•Pets seen: dogs, cats, rabbits, small mammals, reptiles and tortoises, caged birds, backyard poultry, and wild birds.

Pricing

Published prices suggest the clinic sits around average, based on a partial sample of comparable services. Review comments on cost are mixed: while many focus on the care provided, a small number describe the clinic as expensive, and one owner says they had spent more than £4,000 over time without giving a service-by-service breakdown.

People

Dr Kristy is the only team member named in recent reviews and is thanked warmly by one client. Other feedback highlights a caring wider team, including vets and staff who are described as helpful during routine checks, ongoing treatment visits, and bereavement support.

Reviews

Google reviews are 4.6/5 from 75 reviews.

•Many reviews describe the team as kind, caring and empathetic, especially around euthanasia, grieving time and cremation arrangements.
•Routine care is often praised as thorough, with one owner highlighting a detailed full-body examination during first vaccinations and a health check.
•There are also positive comments about ongoing treatment support, including repeat visits for a dog with an ear problem and general feedback about pets being well looked after.
•A small number of reviews are strongly negative, raising concerns about costs, record accuracy, call-backs for medication supplies, and complaints handling.

Reviews for Harris, Hill & Gibbons Veterinary Group - Bradford on Avon

Note: Showing the 10 most recent Google reviews out of 75 we track in total. Recent reviews may not be representative of overall sentiment.

Owen

4 months ago

Harris Hill & Gibbons would like you to think it is a quaint and intimate country veterinary practice. It is, of course, nothing of the sort. HHG was acquired in 2006 by the fast growing corporate beast CVS, which has since floated on the London stock exchange. It employs nine thousand people across several countries. The veterinary sector is about as regulated as Dodge City. Its complaints and redress procedures are virtually non-existent, and the mediation provision is toothless. It is in this lawless environment that big fish such as CVS thrive and grow, swallowing up small practices at a rate which has attracted the attention (albeit to no avail) of the CMA. CVS’ ruthlessness will become clear to anyone finding themselves at loggerheads with the business. For example, if your insurance company finds a way to reject claims for several thousand pounds on a technicality for which you believe the practice is responsible (as was my experience), you will soon find that the interests of customers, staff and pets all come a distant second to those of CVS’ shareholders. The corporate leviathan is intransigent, inflexible and dogged. It knows you have nowhere else to turn. So do yourself a favour. Say no to the rapacious Goliath of pet care, and find yourself an independent vet. Two stars for occasional excellent work by individuals, and some care by some staff which was somewhat good, some of the time.

Maria Diaper

1 year ago

Jenny Napier-Ford

Thank you to the lovely vet Dr Kristy (apologies if I have your name wrong). It took her 2hrs to get into work yesterday due to all the flooding. So thank you.

wentworthmiller

2 years ago

Terrible vets.... Never go there... They get everything wrong and cost a fortune... i have spent over £4000 since joining in August of last year.. They cannot even get my cats date of birth right or sex or infact name... They don't even call you back when you need more insluling and needles.... Trust me they are an absolute joke and it saddens me that I have to go back there Monday before I change vets completely

Jill Campbell

Very helpful and caring....one very happy cat

lisa mortimer

Introduced our new fur babies yesterday for their first jabs and health check. The vet we saw was lovely and babies had full head to toe examinations, the heart checks seemed like an eternity on our baby girl. I have never been so nervous the last time we did this was 20 years ago. Also they were so wonderful when I lost my 20 year old Little Lady 3 weeks ago who died in my arms, they were fantastic and sorted the cremation. Thank you all for your kindness and words.

Ros Starr

3 years ago

Harris hill & gibbons were incredibly empathetic and understanding when I had to say goodbye to my beautiful Alfie. I felt completely supported in the hardest situation and I cannot thank them enough for giving me the time I needed to grieve.

mark jaffreys

Not our usual branch as we live in Trowbridge but the staff here are brilliant. One of our dogs has an ongoing ear problem and we are well looked after at each visit. Totally recommended.

Harris, Hill & Gibbons Veterinary Group - Bradford on Avon